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October 02, 2012



I am sure you only vouch for ethical ways of knowing a client.
How would you advice a person, when an IT person is using
their knowledge wrongly,invading privacy unethically, and causing
undue stress, and justifying it. And if you knew such a person will you
take action for justice to be done, Or will you just remain a spectator
and blog about it?


I would like to take the opportunity of saying thanks to you for the professional instruction I have often enjoyed going to your site. I am looking forward to the commencement of my university research and the complete preparation would never have been complete without coming over to this site. If I may be of any help to others, I'd personally be pleased to help as a result of what I have gained from here.

SEO Monterrey

SEO Birmingham

This is a great blog with a great professional perspective on the industry, thanks for sharing. I agree totally with your point about giving any external sources the direction that they need to make the strategy work, otherwise as you say, they will just fall into generic methods of getting the job done.


I like your graphic on social customer engagement. I do remember companies better when they place profiles of their people online.

I can actually recall several companies in different industries that have done this. I read the profiles in order to learn what each of these individuals brought to the company and by extension, what each of them would be able to bring to my own situation as a client.

Repeated interaction with a particular team makes most people more likely to choose that team when they need help.

The comments to this entry are closed.

Chuck Hollis

  • Chuck Hollis
    SVP, Oracle Converged Infrastructure Systems

    Chuck now works for Oracle, and is now deeply embroiled in IT infrastructure.

    Previously, he was with VMware for 2 years, and EMC for 18 years before that, most of them great.

    He enjoys speaking to customer and industry audiences about a variety of technology topics, and -- of course -- enjoys blogging.

    Chuck lives in Vero Beach, FL with his wife and four dogs when he's not traveling. In his spare time, Chuck is working on his second career as an aging rock musician.

    Warning: do not ever buy him a drink when there is a piano nearby.

    Note: these are my personal views, and aren't reviewed or approved by my employer.
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