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August 26, 2008



Hi Chuck,

I have read with great interest your white paper on your journey in social networking (http://chucksblog.typepad.com/a_journey_in_social_media/). In your estimation, how does social networking further impact the governance issue? I am particularly interested in how your legal and compliance areas approach this matter as you've begun to move social networking outside the four walls of EMC.

Best regards,

Lee Allgood

Chuck Hollis

Great question, Lee

There was a moment of insight where we realized that handling information was important regardless of the form it took, or mechanism used.

As a corporation, EMC has a decent internal framework and governance for handling information in a variety of contexts. More can be done, but we have a decent starting point.

As a result, there was nothing specific we really had to do for our social environments -- it was a simple extension of the principles we use for email, files, etc.

A parallel discussion emerged in conduct -- how do we handle conduct situations in a social environment? Once again, our HR team had a pretty decent framework established for general conduct guidelines, and mechanisms to resolve particular issues.

We simply extended what was already in place, and did not treat the social environment any differently.

I think this internal experience goes to the point that an internal framework -- be it for information governance, or HR conduct, or whatever -- can pay substantial benefits across the business, sometimes in unanticipated ways.

As a result of the two frameworks we had in place, we could move very fast on our internal social efforts.


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Chuck Hollis

  • Chuck Hollis
    SVP, Oracle Converged Infrastructure Systems

    Chuck now works for Oracle, and is now deeply embroiled in IT infrastructure.

    Previously, he was with VMware for 2 years, and EMC for 18 years before that, most of them great.

    He enjoys speaking to customer and industry audiences about a variety of technology topics, and -- of course -- enjoys blogging.

    Chuck lives in Vero Beach, FL with his wife and four dogs when he's not traveling. In his spare time, Chuck is working on his second career as an aging rock musician.

    Warning: do not ever buy him a drink when there is a piano nearby.

    Note: these are my personal views, and aren't reviewed or approved by my employer.
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