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June 10, 2008


Tony Karrer

Great post. At Work Literacy we believe that a lot of the transformation is about defining bite size pieces that knowledge workers can adopt that have immediate value. But because of the diversity of knowledge work, it needs to be quite personal.

Given this post, I hope you'll join the conversation there.

Steve Chambers

Chuck, great post and you are focusing on an area that we at VMware, trying to transform the way IT is delivered and managed, are facing all the time: the people angle.

For example, whilst we have ROI figures that show reduced OpEx through virtualization, I find that the real story is people doing less mundane things, such as reducing maintenance and delegating process to automation, and humans can spend more time doing what they do best - reacting and creating to support the business.


Doug Coleman

Liked your post. I was wondering if you'd seen Knowledge Creation and Management: New Challenges for managers Edited by Ichijo and Nonaka (Oxford U. Press 2007) yet? It talks more about why knowledge work is so hard to nail down and quantify since it is largely developed by employment of tacit knowledge. Margot Osterloh's chapter in the book explores this theme in detail. There's other good stuff about employment of IT and ways of improving knowledge worker productivity. Chapter 7 by Tom Davenport discusses employment of IT in knowledge work. To me the most interesting idea he has is how the value of blogs and wikis in business areas is hard to get a handle on in terms of whether the payoff is equal to the cost in lost productivity in other areas. Maybe I'm missing his point but I would say that to the extent that knowledge workers use blog-wiki technology to improve sight lines between themselves and the leadership making strategic decisions by chronicling how they spend their time is adding value and contributing knowledge. Will it be worth it in terms of the time lost to other knowledge creation? That strategic decision must be left to business leaders. But the utility of blog-wiki technology to improve sight lines between knowledge workers and leaders at the strategic level is undeniable as long as 20th century concepts of management by objective and pay for performance remain in force in the 21st century.

The comments to this entry are closed.

Chuck Hollis

  • Chuck Hollis
    SVP, Oracle Converged Infrastructure Systems

    Chuck now works for Oracle, and is now deeply embroiled in IT infrastructure.

    Previously, he was with VMware for 2 years, and EMC for 18 years before that, most of them great.

    He enjoys speaking to customer and industry audiences about a variety of technology topics, and -- of course -- enjoys blogging.

    Chuck lives in Vero Beach, FL with his wife and four dogs when he's not traveling. In his spare time, Chuck is working on his second career as an aging rock musician.

    Warning: do not ever buy him a drink when there is a piano nearby.

    Note: these are my personal views, and aren't reviewed or approved by my employer.
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