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September 05, 2007


David Banks

An example of Industry-level Information Governance

I have worked in the realm of Visual Analytics using an Australian invention; that of Discovery algorithms. A U.S shareholder of the Australian company was the ISO (Insurance Services Office) a private company based in Jersey City, New Jersey offering, amongst others, expertise in data management — and deep knowledge of insurance. Through this and much more, ISO is the logical choice for collecting, processing, and interpreting information about risk. And ISO develops and implements effective controls to ensure data quality, privacy, and security.

ISO maintains several of the largest and most important insurance databases in the world.

When discussing with Frank Coyne (CEO & Chairman) the heritage of one of the services, ISO ClaimSearch® he explained simply that his business fundamentally relied on the effective and efficient collection of data. ISO facilitated this by designing the very forms containing the many records of information related to the claims. Gaining industry trust and adoption of the thinking was the key to its success. (ISO ClaimSearch® contains information on approximately 600 million claims. Insurers and other participants submit claim reports — more than 210,000 a day — in all lines of business. Insurers, law enforcement agencies, and government fraud bureaus use the information to detect and prevent fraud).

I consider this a great example of Information Governance which delivers service to industry and ultimately the community.

Chuck Hollis

David -- great story! Thanks for sharing!

-- Chuck

The comments to this entry are closed.

Chuck Hollis

  • Chuck Hollis
    SVP, Oracle Converged Infrastructure Systems

    Chuck now works for Oracle, and is now deeply embroiled in IT infrastructure.

    Previously, he was with VMware for 2 years, and EMC for 18 years before that, most of them great.

    He enjoys speaking to customer and industry audiences about a variety of technology topics, and -- of course -- enjoys blogging.

    Chuck lives in Vero Beach, FL with his wife and four dogs when he's not traveling. In his spare time, Chuck is working on his second career as an aging rock musician.

    Warning: do not ever buy him a drink when there is a piano nearby.

    Note: these are my personal views, and aren't reviewed or approved by my employer.
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