« Grass Roots Innovation | Main | IT's Next Inflection Points »

July 09, 2007


Andrew Cohen

Chuck, you're spot on as usual. A few quick thoughts:

- Enterprise search is critical functionality, but it does not solve the eDiscovery challenge. The reason is that once you find the content you need to be able to do something with it (e.g. copy it, move it, collect it, preserve it, dispose of it, etc.) In other words, companies need to do more than find content, they need to policy manage it.

- Traditionally, the belief was that individuals should be responsible for classifying content, but today, there's so much volume that to have every person manually classify every thing they receive or create would be too burdensome. In the real world, it doesn't work. That said, the auto-classification technology is not yet to the point where customers fully trust it, so they want some human validation. The practical result is that there's a need to provide users with classification tools that are low impact. I sometimes talk to customers about users at their desktops acting as "filters" rather than "mini records managers". In other words, they either apply a very simple tag, or they make a decision - "keep or no-keep", but they are not asked to make granular classifications. --Andy

The comments to this entry are closed.

Chuck Hollis

  • Chuck Hollis
    SVP, Oracle Converged Infrastructure Systems

    Chuck now works for Oracle, and is now deeply embroiled in IT infrastructure.

    Previously, he was with VMware for 2 years, and EMC for 18 years before that, most of them great.

    He enjoys speaking to customer and industry audiences about a variety of technology topics, and -- of course -- enjoys blogging.

    Chuck lives in Vero Beach, FL with his wife and four dogs when he's not traveling. In his spare time, Chuck is working on his second career as an aging rock musician.

    Warning: do not ever buy him a drink when there is a piano nearby.

    Note: these are my personal views, and aren't reviewed or approved by my employer.
Enter your Email:
Preview | Powered by FeedBlitz

General Housekeeping

  • Frequency of Updates
    I try and write something new 1-2 times per week; less if I'm travelling, more if I'm in the office. Hopefully you'll find the frequency about right!
  • Comments and Feedback
    All courteous comments welcome. TypePad occasionally puts comments into the spam folder, but I'll fish them out. Thanks!