« Organization Roles For Corporate Social Media | Main | Your Best Salesforce: Your Users »

February 20, 2008


Gordon Taylor

The closer we can get work processes to human nature, the less time we spend on change management.

Thanks for this post Chuck - it's certainly very exciting times. It's really inspiring to see some of these ideas taking flight in 'the wild'. :)


How have you communicated to your users when to use Clearspace and when to use Documentum to share files?

Chuck Hollis

Hi Dan

Both are available, we haven't been too overly presciptive on when to use one vs. the other.

We ended up creating a short comparison chart to help people along a bit, but that's all.

Documentum (and eRoom) are still widely used throughout EMC, and delivering good value for the places where we need good document-centric collaboration from pre-established groups with clearly defined roles.

For most everything else, the Clearspace implementation is now being used.

jed cawthorne

Hey Chuck

Once again you hit the nail on the head, not just for EMC, but in my opinion for all of us - its all about context.

What is the particular context situated within the organisational culture ?

So depending on the business need, and that particular 'context' you may use all available tools, be it a DMS / ECMS, eRoom/QuickPlace, Clearspace/ThoughtFarmer, IM, even the dreaded email !

If your seeking competitive advantage use every tool at your disposal - but not just for the sake of using them, has to meet a 'real' need.

Dan Keldsen

Chuck - stumbled onto your from Go Big Always, and somehow missed your many months of writing on this topic!

Really interesting work you're doing, and all the more fascinating to hear the subtle differences of collaboration styles that you're seeing, given the tools that EMC delivers directly.

The community-specific aspect of Enterprise 2.0 is something that doesn't get nearly enough exposure - my hat is off to you for exploring this publicly, in such detail. A great service for all of us - even as an analyst covering this space.

And any blog that has Jed commenting on it, has a double thumbs up from me! ;)

Chuck Hollis

Jed, Dan:

Glad you found my little blog, and glad you found some value in our particular journey and our observations.

There's a lot of theory out there about this stuff -- I thought it would be interesting to describe how it plays out in a major company.


Eric Crone

This is a very interesting blog, thanks! I am an eRoom consultant and have a very large Federal Agency that is using eRoom quite extensively for all sorts of things. They too have recognized the value of conversational collaboration.

As a matter of fact, one group has insisted that conversations occur within eRoom, not email. Now, people still live within their Outlook inboxes, so they wanted an email alert that the conversation has continued. So, these conversations occur within the context of a Program, Project, Task, Person or Process that is modelled in eRoom utilizing the comments feature. Then a new custom command was built that sends a one click alert to the participants with a link back to the conversation.

Some organizations are very concerned about email being lost or archived and therefore unavailable later on and to new project participants. By keeping the conversations in a collaborative environment. Security and IRM is also very important to organizations. By keeping the conversation in an environment like eRoom, managers can modify access controls and basically withdraw access to users who no longer need access for whatever reason.

Conversational Collaboration is here now. I look forward to reading more from you.

Eric Crone

I wrote a post on Conversations in eRoom that can be found here: http://eroomexpert.wordpress.com Your comments are very much welcome Chuck.

The comments to this entry are closed.