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October 19, 2007


Howard Lenos

Actually, there is an effective marriage of both document and conversation centric collaboration with continuous content improvement thrown in. A Wiki. This very simple technology does a very profound thing. It combines incremental knowledge capture with conversational persistence.

I believe that it's important to keep the following three criteria in mind when assessing social tools.

1. Level of interaction
2. Persistence of information
3. Re-usability of content

Thanks for the post.

Chuck Hollis


What we've found is that most people are treating wikis as static objects.

The social protocols around editing, contributing, approving, etc. -- well, that's a work in progress!

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