After all, all you have to do is buy/use/implement a few simple things, and the rest is easy, right?
Just consider the marketing phrases we’re using: single pane of glass, pushbutton automation, cloud, one click to upgrade, etc.
It conjures up the naive picture that in some strange alternate reality, IT admins sit comfy chairs -- idly monitoring a bunch of green lights and occasionally clicking on an icon when needed.
Nothing could be further from the truth.
While it’s true that enterprise IT is inherently complex — and could certainly be simpler — no one is doing anyone any favors by creating a false impression of the challenges involved.
Doing enterprise IT right is hard work, and it means knowing the details. A healthy dose of skepticism doesn't hurt, either ...