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July 27, 2015

Comments

Lee Anne Kowalski

Hi Chuck, thanks for another well-written, thoughtful, and insightful article!

After a number of years in the software industry, I have come to believe there is a conservation law much like the "conservation of energy" or "conservation of momentum" in physics. We have the "conservation of user pain" law. "User pain is neither created nor destroyed, it simply moves from one group or area to another." The pre-automation pain is reduced by automation in one area, but pain is increased for the IT organization, which has to work to keep the underpinnings working. We in the software industry take on the work pain to make the software easier to use, aiming to reduce the daily usage pain of our users.

I haven't worked out a parallel to the physical universe's entropy yet. :-)

Adam

Great article!

The comments to this entry are closed.

Chuck Hollis


  • Chuck Hollis
    SVP, Oracle Converged Infrastructure Systems
    @chuckhollis

    Chuck now works for Oracle, and is now deeply embroiled in IT infrastructure.

    Previously, he was with VMware for 2 years, and EMC for 18 years before that, most of them great.

    He enjoys speaking to customer and industry audiences about a variety of technology topics, and -- of course -- enjoys blogging.

    Chuck lives in Vero Beach, FL with his wife and four dogs when he's not traveling. In his spare time, Chuck is working on his second career as an aging rock musician.

    Warning: do not ever buy him a drink when there is a piano nearby.

    Note: these are my personal views, and aren't reviewed or approved by my employer.
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