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February 10, 2010


Stuart Savill

So a couple of things...
(a) yes i do think you have over-simplified this - its not just the IT people that have a hard time getting around these items you mention - but the business as a whole

(b)I am always suspicious when a IT vendor states comments such as " How many of these same companies make IT resources incredibly difficult to acquire?" - I agree we do make it hard, but also - how easy do we want it... Yes I want to make it self service, yes i want to make it simple to the customer but i also want to keep costs under control.... If you can put this agility in place, in some cases its a vendor-dream come true... eat as much as you like and by the way here is a big bill!!! - appropriate controls need to be in place with appropriate measurement.

and finally (c) - measurement of how much i have spent on this meal... Have i had a full fat version, or a skinny version. I still do not believe that we have had the tools given to us to measure effectively how much we have actually consumed.. With the introduction of de-dupe, thin provision etc etc etc... how are we going to bill for this dinner?? - Have i had the skinny latte, or have i had the full fat mocha?? (wrote an article on this: https://www.stuiesav.com/2010/01/measuring-cost-of-storage.html)


Chuck Hollis

Hi Stuart

First, thanks for the comment. I do have to say, though, that we would end up disagreeing on a few points.

While cost measurement and allocation is important, giving people what they need to get their job done is also important.

As an example, I travel a lot in my business. It's expensive, but important. I don't have to wait 6 weeks and go to three approval meetings to get a plane ticket to go see a customer.

Cost-to-serve is important, but it's all about the "serve" first, "cost" second.

If the Travel Department (IT) is all about controlling costs at the expense of business value, that's not good.

So, where do you come down on this?

-- Chuck

Martin G

Whose fault is it that IT has ended up controlling costs at business value? ITs or the Business? Or perhaps a combination of both?

We need to move away from the concept as IT as a pure cost but also as a business enabler but still we see IT treated as a necessary evil as opposed to a true partner. It gets pretty exhausting for all involved that the relationship is still often so dysfunctional.

However, IT still needs to maintain it's position of a good steward; it needs to be able to cost solutions quickly and transparently and then allow the business owners to make a decision. But often, we end up in complicated discussions with the business wanting to trade-off this function against that function. Business owners should own Business cases and also accept the fact that their own budgets are not infinitely elastic.

The comments to this entry are closed.

Chuck Hollis

  • Chuck Hollis
    SVP, Oracle Converged Infrastructure Systems

    Chuck now works for Oracle, and is now deeply embroiled in IT infrastructure.

    Previously, he was with VMware for 2 years, and EMC for 18 years before that, most of them great.

    He enjoys speaking to customer and industry audiences about a variety of technology topics, and -- of course -- enjoys blogging.

    Chuck lives in Vero Beach, FL with his wife and four dogs when he's not traveling. In his spare time, Chuck is working on his second career as an aging rock musician.

    Warning: do not ever buy him a drink when there is a piano nearby.

    Note: these are my personal views, and aren't reviewed or approved by my employer.
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