Several years ago, it became clear to me that the next aspirational model for enterprise IT was “IT as a Service”, or ITaaS.
At its core was a simple yet powerful idea: that the core IT operational model should be refashioned around the convenient consumption of IT services.
Under the ITaaS model, most everything IT does is now presented as a variable service, marketed to users, with supply driven by the resulting demand.
IT becomes the internal service provider of choice.
Now, several years later, that once-controversial idea has clearly grown deep roots, with many examples of progressive IT organizations embracing this perspective. Some have made the transition, some are mid-journey, others have yet to begin. The IT world has moved forward.
So, it’s fair to ask — what might come next? I have a strong suspicion as to what the next operational model will be.